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Customer Support Operations

What if?

  • your life was defined by the difference you make and not by the job you do?
  • you could share your imagination and energy with like-minded people?
  • you had the means to unlock your potential and make an impact in next generation technology?

Step into an organization at the hub of wireless innovation in the 21st century - your century.

CSO Opportunities


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CSO at RIM: Consistently Enhancing the Customer Experience

Customer Support Operations (CSO) creates the first and last impressions our customers have of our business. That’s why we always deliver a consistently superior experience across all areas where the customer is engaged.

We have over 1000 employees around the world who passionately provide BlackBerry® device, software, account, and technical support to millions of end-users. As an industry leader, we remain committed to offering each of our customers the most reliable service by hiring the very best people to support them.

Seven Divisions - One Vision

CSO at RIM is made up of seven divisions, which are designed to work together to provide best-in-class support for our customers.

  1. Business Services
  2. Client Services
  3. Education Services
  4. Technical Support
  5. Professional Services
  6. Service Planning
  7. Global Operational Excellence

Discover your true calling

At RIM, it’s the passion, talent, and excellence of our people that drive our industry leadership. If you wish to make a genuine difference in people's lives, there are no limits to what you can achieve and who you can be.

Be part of our continuing success story.

Apply Now


Apply to a BlackBerry Customer Technical Support Associate position in: