Press Release
March 1, 2005
Epoch Integration Welcomes New Customers for NeedTEXT Network Management Suite For BlackBerry
Time Warner Cable, Coca-Cola Bottling and the U.S. Senate among growing list of customers adopting systems management solutions
TORONTO - Epoch Integration Inc., a leading provider of software solutions that enhance the capabilities of organizations responsible for the support of the BlackBerry® wireless platform, developed by Research In Motion (RIM) (Nasdaq: RIMM; TSX: RIM), today reported that its NeedTEXT suite of products continues to be chosen by prominent customers using BlackBerry. New customers include such high-profile organizations as Time Warner Cable ATG West, Coca-Cola Bottling Co. United, the U.S. Senate, Honeywell Security Monitoring, U.S. Army Dental Command, South Dakota U.S. Air National Guard, Krispy Kreme Doughnuts, International Transmission Company, Coopervision Manufacturing Ltd. (United Kingdom), and Kohl.s Department Stores.
The NeedTEXT suite of software is focused on enhancing the capabilities of organizations responsible for the implementation, delivery, management, and support of BlackBerry solutions. This includes enabling IT departments to monitor and manage their BlackBerry Enterprise Server™ and BlackBerry devices, as well as giving system administrators the ability to access and troubleshoot host systems and applications directly from BlackBerry Wireless Handhelds™.
The NeedTEXT suite includes:
NeedTEXT Monitor for BlackBerry Enterprise Server:NeedTEXT Monitor for BlackBerry Enterprise Server is the first solution specifically designed to monitor and report on the performance of BlackBerry deployments and BlackBerry Enterprise Server. It gives organizations the ability to proactively manage their BlackBerry infrastructure, helping them maintain a highly available and efficient service to their BlackBerry end users. In addition, NeedTEXT Monitor for BlackBerry Enterprise Server captures critical system and user performance statistics that can be used for analysis, optimization and performance tuning of the BlackBerry solution. The software also increases IT efficiency by automating BlackBerry administrative tasks that today need to be manually performed. More information is available at www.needtext.net/besmon.
NeedTEXT Shell:NeedTEXT Shell is a leading mobile terminal for secure access to UNIX and Linux systems, routers and switches, from a BlackBerry handheld. Features include telnet and SSH support, VT100 terminal emulation, AS/400 key-mapping, and scroll-bar panning for ease of use on a BlackBerry Wireless Handheld. Behind-the-firewall installation and advanced authentication and encryption provide a high level of security. Using NeedTEXT Shell and BlackBerry, network administrators have the ability to react to system events while away from their desks, significantly reducing downtime. More information is available at www.needtext.net/shell.
ASG-MobileControl:ASG-MobileControl enables secure access to Windows-based servers and applications from wireless handhelds, including BlackBerry handhelds. Administrators can manage Active Directory, Microsoft Exchange, SQL, and Terminal Services with the same level of control that they are used to on their desktop. In addition, users have the ability to start and stop Windows NT Services, access printer queues, monitor event logs and perform many other network administration tasks while away from their desks. As a result, IT professionals have the ability to react to system events immediately, from wherever they are, and significantly reduce downtime. More information is available at www.needtext.net/mobilecontrol.
"The continued adoption of these solutions within enterprise customers is a testament to the value that they deliver to IT departments supporting BlackBerry," said Ramon Tavares, president, Epoch Integration Inc. "We are thrilled to be the ongoing choice of such prominent organizations for value-added infrastructure software among BlackBerry customers."
Customer quotes and success stories are available for download from http://www.needtext.net/shell/case-study.jsp.
About Epoch Integration
Epoch Integration is a leading designer, developer and marketer of network management solutions for the worldwide infrastructure software market. The company.s products, including the popular NeedTEXT suite, give Information Technology professionals the ability to manage their networks 24 hours a day, 7 days a week. By combining automated network monitoring and event notification with true two-way system access from handheld devices on global wireless networks, Epoch Integration effectively closes the loop on network management, thereby enabling significant reductions in downtime and its associated costs. The company currently provides network management solutions to such high-profile customers as TD Securities, Walmart.com and the U.S. Army, in addition to small and medium-sized businesses around the globe. Founded in 1997, Epoch Integration is headquartered in Toronto, Canada. Please visit www.epochintegration.com.
The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.
