Press Release
March 6, 2006
e-office Chooses Epoch Integration To Enable 24/7 Monitoring of BlackBerry Customers
Service provider will use Epoch Integration’s NeedTEXT Monitor for BlackBerry Enterprise Server to ensure high availability BlackBerry services for its enterprise customers
Toronto, Canada - Epoch Integration Inc., a leading provider of software solutions that enhance the capabilities of organizations responsible for the support of the BlackBerry® wireless platform, developed by Research In Motion (RIM) (Nasdaq: RIMM; TSX: RIM), today announced that its BlackBerry infrastructure solutions have been chosen by e-office to help the company ensure high-performance managed BlackBerry services to its enterprise customers.
Netherlands-based e-office is an ICT-specialist offering managed BlackBerry solutions to its corporate customers. For organizations that prefer not to manage BlackBerry Enterprise Server™ on their own, e-office provides a cost-effective, fully managed alternative.
To ensure that their BlackBerry offering is as robust as possible, e-office will use Epoch Integration’s NeedTEXT Monitor for BlackBerry Enterprise Server to monitor their customers’ BlackBerry infrastructure on a 24/7 basis. With NeedTEXT Monitor, e-office’s employees will be able to define event thresholds and alert notification settings specific to the health of BlackBerry Enterprise Server and the physical hardware on which it resides. NeedTEXT Monitor’s unique web-based monitoring console will allow e-office administrators to view their customers’ BlackBerry service health, remotely and securely over a site-to-site VPN connection with encryption. The application will also gather key performance data about BlackBerry Enterprise Server and BlackBerry handheld users that e-office will use to optimize their managed services for their customers.
Erik Vos, Commercial Director e-office: “For our customers, mobile working is becoming more and more important. It is especially important for employees ‘on the go’ to have access to their e-mail, calendar and business applications, any place and any time. They expect an even higher availability of the mobile work environment than the standard work environment. Epoch Integration helps us to meet these high expectations. With their NeedTEXT Monitor solution, our administrators are able to monitor the BlackBerry environment of our customers and help them maintain a highly available mobile working environment.”
More about e-office BlackBerry services:
e-office has many years of experience developing (portal) solutions for BlackBerry. We advise our customers on their mobile strategy and implement the solutions needed. We help our customers in realizing a reliable mobile infrastructure, train employees and offer system administration (hosting included) and support. e-office is a certified BlackBerry ISV Alliance Program partner of RIM. For more information, visit the e-office website: http://www.e-office.com/blackberry.
More about NeedTEXT Monitor for BlackBerry Enterprise Server:
NeedTEXT Monitor for BlackBerry Enterprise Server is specifically designed to monitor and report on the performance of BlackBerry deployments and BlackBerry Enterprise Server. It gives organizations the ability to proactively manage their BlackBerry infrastructure, helping them maintain a highly available and efficient service to their BlackBerry end users. In addition, NeedTEXT Monitor captures critical system and user performance statistics that can be used for analysis, optimization and performance tuning of the BlackBerry solution. The software also increases IT efficiency by automating BlackBerry administrative tasks that today need to be manually performed. More information is available at http://www.needtext.net/besmon.
About e-office
From its start back in 1991 e-office has helped organizations in optimizing the work processes of their professionals by implementing ICT solutions. We provide our customers with a complete working environment, including the right (mobile) portal solutions, based on IBM, Microsoft and RIM technologies. e-office offers a broad range of services among which developing (mobile) solutions, training and support. For more information, visit the e-office website: http://www.e-office.com.
About Epoch Integration
Epoch Integration Inc. is a leading developer of enterprise software for businesses using the BlackBerry wireless platform, developed by Research In Motion. The company's products, including the popular NeedTEXT suite, are focused on enhancing the capabilities of organizations responsible for the implementation, management and support of BlackBerry solutions. The company currently provides network management solutions to such high-profile customers as TD Securities, Walmart.com and the U.S. Army, in addition to small and medium-sized businesses around the globe. Founded in 1997, Epoch Integration is headquartered in Toronto, Canada. Visit http://www.epochintegration.com.
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